Refund Policy
We want you to feel confident about your educational investment with us. This policy explains when and how refunds work for our mobile game engine programs.
Last updated: February 2025
At Polendro Tromila, we're committed to creating a fair and transparent process for course refunds. We understand that circumstances change, and sometimes a program isn't the right fit. That said, our refund policy reflects the reality of digital educational content – once you've accessed material and engaged with course resources, we've delivered significant value that can't be "returned" in a traditional sense.
Who Can Request a Refund
Early Withdrawal
Students who withdraw within 14 days of enrollment and have accessed less than 20% of course materials may qualify for a full refund.
Technical Issues
If ongoing platform problems prevent you from accessing your program despite our support team's help, you're eligible for refund consideration.
Program Cancellation
Should we need to cancel a scheduled program before it starts, you'll receive a complete refund or credit toward another course.
Misrepresentation
If the program content significantly differs from what was described at enrollment, we'll work with you on appropriate resolution.
How the Refund Process Works
Submit Your Request
Send an email to [email protected] with your enrollment details and reason for requesting a refund. Include your full name, program name, and enrollment date.
Response time: We'll acknowledge your request within 2 business days
Review Period
Our team will review your request against our eligibility criteria. We'll check your course access history and evaluate your specific circumstances.
Review period: Usually completed within 5-7 business days
Decision Notice
You'll receive a detailed email explaining our decision. If approved, we'll outline the refund amount and expected timeline. If denied, we'll explain why and suggest alternatives.
Communication: Clear explanation provided regardless of outcome
Processing
Once approved, your refund will be processed to your original payment method. You'll receive confirmation when the transaction is complete.
Processing time: 7-14 business days depending on payment method
Common Refund Scenarios
Changed Your Mind Early
You enrolled in our Unity Fundamentals program but realized after three days that you'd prefer to start with Unreal Engine instead. You've watched two introductory videos and completed the welcome module.
Unexpected Life Changes
You're five weeks into the program when a family emergency requires your full attention. You've completed about 40% of the coursework and participated actively in project reviews.
Platform Access Problems
You're experiencing persistent login issues that our support team hasn't resolved after two weeks of troubleshooting. You've only been able to access the platform sporadically.
Program Already Completed
You finished the entire program, completed all projects, and received your certificate. Now you're requesting a refund because you're disappointed with job market response.
Payment Methods & Processing Times
Credit/Debit Card
7-10 business days
PayPal
5-7 business days
Bank Transfer
10-14 business days
Cryptocurrency
3-5 business days
About Processing Times
These are estimates based on typical banking and payment processor timelines. The actual time may vary depending on your financial institution. We initiate all approved refunds within 2 business days of approval, but we can't control how quickly your bank or payment provider processes the incoming funds. International transactions sometimes take longer.
When Refunds Aren't Available
Substantial Course Completion
Once you've accessed more than 50% of course materials or completed more than half the program duration, refunds are no longer available. At that point, you've received the majority of the educational value.
Downloaded Resources
If you've downloaded significant course resources, project files, or asset packages, this indicates full engagement with the program and typically disqualifies you from refund eligibility.
Certificate Issued
Once we've issued your completion certificate, the program is considered fully delivered. You can't return digital credentials or the knowledge gained.
Promotional Pricing
Courses purchased during special promotions or bundle deals have different refund terms. Individual courses within bundles can't be refunded separately – it's all or nothing within the first 14 days.
Account Violations
If your account has been suspended or terminated due to policy violations (like sharing login credentials or distributing course materials), you won't be eligible for any refund.
Questions About Your Refund?
Every situation is a bit different, and we prefer to work with you directly rather than hide behind rigid policies. If you're unsure whether your circumstances qualify for a refund or need to discuss options, reach out to us.
Contact Our Team