Privacy Policy
Last Updated: January 15, 2025
At Polendro Tromila, we take your privacy seriously. This policy explains how we collect, use, and protect information when you interact with our mobile game engine educational services.
Operating from Montenegro, we comply with local data protection regulations and international best practices. This document applies to all users who visit our website, enroll in our programs, or engage with our educational content.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why it matters for your educational experience.
Personal Information You Provide
When you sign up for our programs or contact us, you share certain details directly. This typically includes your name, email address, phone number, and sometimes your educational background. We ask for this because we need to communicate with you about course schedules, send learning materials, and answer questions you might have.
- Full name and contact details when you register for programs
- Payment information processed through secure third-party providers
- Educational background and experience level to tailor content appropriately
- Project work and assignments you submit during courses
- Communication preferences and feedback responses
Automatically Collected Information
Like most websites, ours collects some technical data automatically. This includes your IP address, browser type, and which pages you visit. We use this to understand how people navigate our site and where we might improve the experience.
We also track how students interact with course materials. If you're enrolled in one of our programs, we see which lessons you complete, how long you spend on different topics, and where you might be struggling. This helps us support your learning better.
How We Use Your Information
Everything we collect serves a specific purpose related to delivering quality education. We don't sell your data or use it for unrelated marketing.
| Purpose | Details |
|---|---|
| Course Delivery | Providing access to learning materials, tracking progress, and issuing certificates |
| Communication | Sending course updates, answering questions, and sharing relevant educational content |
| Service Improvement | Analyzing how students learn to make our programs more effective |
| Administrative | Processing payments, maintaining records, and handling enrollment |
| Legal Compliance | Meeting obligations under Montenegro law and maintaining business records |
We occasionally send emails about new course offerings or updates to existing programs. You can opt out of these communications anytime, though we'll still need to send you essential information about courses you're enrolled in.
Data Sharing and Third Parties
We work with a few trusted partners to run our educational services, but we're careful about who gets access to your information.
Service Providers
Some companies help us operate. Our payment processor handles transactions securely, and we use email service providers to send course materials. These partners only access the specific data they need to perform their functions, and they're bound by confidentiality agreements.
What We Don't Do
We don't sell your personal information to marketing companies or data brokers. We don't share student details with potential employers unless you explicitly ask us to. And we don't use your data for purposes unrelated to education without getting your permission first.
In certain situations, we might need to disclose information to comply with legal requirements or protect our rights. This would include responding to valid legal requests from Montenegro authorities or defending against legal claims.
Your Rights and Choices
You have significant control over your personal information. Montenegro law gives you several rights regarding how we handle your data.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correction Rights
If any information we have is incorrect or outdated, let us know and we'll update it promptly.
Deletion Requests
You can ask us to delete your personal information, though we may need to keep certain records for legal or administrative purposes.
Processing Restrictions
You can request that we limit how we use your data in specific circumstances, such as while we verify accuracy.
Data Portability
You can receive your data in a structured format to transfer to another service if you choose.
Withdraw Consent
Where we process data based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, send us an email at [email protected] with your request. We'll respond within 15 days and complete most requests within 30 days. If we need more time, we'll explain why.
Data Security and Protection
Protecting your information is something we take seriously. We use industry-standard security measures to keep your data safe.
Our website uses encryption to protect data during transmission. Student records are stored on secure servers with restricted access. Only team members who need information to do their jobs can access it, and they're trained on privacy practices.
We regularly review our security practices and update them as needed. However, no system is completely invulnerable. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.
Password Security
If you have an account to access course materials, choose a strong password and don't share it. We store passwords using secure hashing methods, which means even we can't see what yours is.
Data Retention
We keep your information only as long as necessary. Different types of data have different retention periods based on legal requirements and practical needs.
- Active student records maintained throughout enrollment and for two years after completion
- Financial records kept for seven years to comply with Montenegro tax and accounting laws
- Course completion certificates and transcripts maintained indefinitely for verification purposes
- Marketing communication preferences stored until you unsubscribe
- Website analytics data typically retained for 24 months
After retention periods expire, we securely delete or anonymize information so it can't be traced back to you.
Cookies and Tracking
Our website uses cookies, which are small text files stored on your device. These help the site function properly and let us understand how people use it.
Essential cookies enable basic functions like page navigation and access to secure areas. We also use analytics cookies to see which content is popular and where visitors might be having difficulties. These insights help us improve the learning experience.
You can control cookie settings through your browser, though disabling certain cookies might affect how the site works for you. Most browsers let you block third-party cookies while still accepting ones from sites you visit directly.
International Data Transfers
While we're based in Montenegro, some of our service providers operate servers in other countries. This means your information might be processed outside Montenegro.
When this happens, we ensure appropriate safeguards are in place. This might include using providers who comply with recognized data protection frameworks or implementing specific contractual protections.
Children's Privacy
Our programs are designed for adults or older teens pursuing professional game development education. We don't knowingly collect information from children under 16 without parental consent.
If you're under 16 and interested in our courses, please have a parent or guardian contact us. If we discover we've inadvertently collected information from someone under 16 without proper consent, we'll delete it promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and post the updated policy on our website with a new "Last Updated" date.
We encourage you to review this policy periodically, especially before providing new information or using new features we might introduce.
Montenegro-Specific Provisions
As a company operating in Montenegro, we comply with local data protection regulations. This includes the Law on Personal Data Protection and related regulations that govern how businesses handle personal information.
You have the right to file a complaint with Montenegro's data protection authority if you believe we've mishandled your information. However, we'd appreciate the opportunity to address your concerns directly first.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out through any of these channels: